Refund policy

Divinaura Return and Refund Policy

At Divinaura, we take immense pride in crafting premium, high-energy protection charms and sacred symbol jewelry. Every item is thoroughly inspected and carefully wrapped in breakage-proof packaging before leaving our space.

However, we understand that issues can occasionally happen during transit. We are fully committed to making it right.

1. Damaged or Broken Items (Transit Protection)

Because our products include detailed charms, acrylic art, and fine metals, we offer immediate replacements if your order is damaged during shipping.

  • The 48-Hour Window: You must report transit damage within 48 hours of receiving your package.

  • What We Need: To activate a free replacement, please email us at divinaura@gmail.com or WhatsApp us at 7305155755 with your order number and a clear photo or a short video showing the damaged item.

  • The Fix: Once verified, we will dispatch a brand-new replacement to you immediately at no extra cost.

2. Returns and Exchanges

Due to the sacred and energized nature of our spiritual products, we only accept returns or exchanges for items that arrive damaged, defective, or if the incorrect product was shipped.

  • We do not accept returns for change-of-mind or general dissatisfaction after the item has been opened and used.

  • If an exceptional return is approved by our team, the item must be unused, in its original packaging, and in the exact condition you received it.

3. Refunds and COD Orders

Once your return request is approved for verified damage or defects that cannot be replaced:

  • Prepaid Orders: The refund will be processed automatically back to your original payment method (Credit Card, Debit Card, UPI, or NetBanking) within 5-7 business days.

  • Cash on Delivery (COD) Orders: Since we cannot refund cash directly, COD refunds will be issued as a Digital Store Coupon Code of the exact same value, which you can use on any future purchase at Divinaura. Alternatively, we can transfer the amount to your verified bank account via IMPS or UPI once bank details are provided securely.

4. Reverse Pickup (India)

If a physical item needs to be sent back to our warehouse for inspection, we will arrange a reverse pickup from your delivery address through our courier partners at no expense to you. If reverse pickup is unavailable in your pin code, we will request you to self-ship the item, and we will credit your shipping costs back to you.

Customer Support Contact

Our customer care team is here to assist you. Reach out to us during our operating hours:

  • Email: divinaura@gmail.com

  • WhatsApp / Call: 7305155755

  • Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST