Shipping policy

Divinaura Shipping Policy

Thank you for choosing Divinaura. We are dedicated to delivering your premium, high-energy protection charms and sacred symbol jewelry securely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing and Confirmation

  • Verification: All prepaid orders are processed immediately. For Cash on Delivery (COD) orders, our team or automated system may contact you via WhatsApp, text message, or phone call to verify your shipping details before dispatch. Unverified COD orders may be canceled after 48 hours of inactivity.

  • Processing Time: All verified orders are processed within 1 to 2 business days (excluding Sundays and national holidays).

  • Handmade or Limited Drops: If we experience a high volume of orders or if an item is a custom, limited-edition drop, shipments may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you via email or WhatsApp.

2. Shipping Rates and Delivery Estimates

We ship all across India using reliable courier networks to ensure your items reach you safely.

  • Prepaid Orders: We offer free standard shipping on all prepaid orders across India.

  • Cash on Delivery (COD) Orders: A fixed COD handling fee of [Insert Amount, e.g., ₹49] is applied to COD orders at checkout to cover courier collection charges.

  • Estimated Transit Time: Once dispatched from our facility, orders typically arrive within 3 to 7 business days, depending on your location. Metro cities generally receive packages faster than remote areas.

3. Shipment Tracking

Once your package is handed over to our courier partner, you will receive a shipment confirmation message via email or WhatsApp containing your unique tracking number. You can use this number to monitor the live movement of your package through our logistics portal or the courier partner's direct website.

4. Damages and Incorrect Delivery

Every item is packed using robust packaging to ensure fine metal frames and detailed components are completely protected during transit.

  • If your package arrives structurally damaged or broken, please refer to our Return and Refund Policy to report the issue within 48 hours so we can issue a free replacement.

  • Please ensure you double-check your complete delivery address, area pin code, and contact number at checkout. Divinaura is not responsible for non-delivery or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

5. Non-Delivery and Delivery Attempts

Our courier partners will attempt to deliver your package up to 3 times before returning it to our warehouse. Please ensure you are available or provide an alternative contact/instruction for the courier agent if you receive a delivery notification.

Contact Us

If you have any questions regarding the status of your shipment or need assistance updating your delivery address before dispatch, please contact us:

  • Email: divinaura@gmail.com

  • WhatsApp / Call: 7305155755

  • Hours: Monday to Sunday 24/7